At oioioii, your satisfaction is our priority. If you are not fully happy with your purchase, we’re here to help. Please read our Refund & Return Policy below.

1. Returns

  • You may request a return within [7–14 days] of receiving your order.

  • To be eligible for a return, the item must be:

    • Unused, in the same condition you received it.

    • In its original packaging with all tags and accessories.

  • Certain items (such as personal care products, health & beauty items, or customized goods) may be non-returnable for hygiene and safety reasons.

2. Refunds

  • Once your return is received and inspected, we will notify you by email.

  • If approved, your refund will be processed within [5–10 business days] to your original payment method.

  • Shipping fees are non-refundable unless the return is due to a defective or wrong item.

3. Exchanges

  • We only replace items if they are defective, damaged, or incorrect.

  • If you need an exchange, please contact us at [insert support email] with your order details.

4. Order Cancellations

  • Orders may be canceled within 24 hours of purchase for a full refund.

  • Once an order has been shipped, it cannot be canceled.

5. Shipping for Returns

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable shipping method.

6. Contact Us

If you have any questions about returns or refunds, please contact our support team:

📧 Email: info@oioioii.com